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Technology Solutions Provider

PC-Protechs Technical Support

PC-Protechs has reliable and affordable IT support services for both home and business users. Our team of friendly and knowledgeable technicians are passionate about technology and dedicated to providing the highest level of customer service.

Whether you need computer repairs, network setup, data backup, printer services, mobile services, or software installation, our team of experienced technicians can get you the solutions to get you back to using your technologies. We know how important technology is for your success, and we work hard to keep your IT systems running smoothly and efficiently at all times.

Residential SUPPORT

Your Home Tech Specialists

At PC-Protechs, we are experts in home technology solutions. We can fix and maintain your devices, such as computers, laptops, phones, tablets, routers, and TVs. We can also set up your home technology network to make sure you can enjoy the latest and best technologies.

PC-Protechs can help you:

  • get wifi to every corner of your house
  • build a strong and secure network independent of your ISP
  • ditch cable and satellite
  • manage your furnace/air conditioning using smart thermostats
  • send your internet outside to have access everywhere
  • find a better internet service provider
  • use smarthubs to make calls and connect with family
  • have all your devices connect to your printer
  • install smart doorbells and cameras

And much more!

Just complete the form above with your request and a PC-Protechs technician will get back to you.

PC-Protechs Residential Support
Business Support at PC-Protechs

Business IT SUPPORT

Small or Large, An IT Department That Supports and Scales

PC-Protechs provides critical IT services for multiple business.  Business from 1 employee to over 100 employees, we have the technology experience to manage, maintain, and support your IT infrastructure. 

If you are looking for a one off service such as support when your IT team is out or you would like to reduce costs by implementing an external technical support team, PC-Protechs has the tools and resources to implement a strategy to keep your technology safe, secure, and operational. 

Our data backup systems and remote management tools have recovered businesses from situations involving ransomware, disgruntled employees, and technology failures. 

Let our team help your team build and grow your business. Simply fill out the form above and we will get in touch with you soon. PC-Protechs is your trusted partner for reliable IT services.

EMERGENCY SUPPORT

Some Things Can Not Wait

We know how stressful it can be when you face a serious technology issue that needs to be fixed right away. That’s why we have a dedicated team of emergency technicians who can help you with any situation that involves scams, viruses, hacking attempts, or anything else that puts your device or data at risk.

However, please note that our emergency support service has a different fee structure than our regular support service. You will need to pay a flat charge fee that depends on whether you call us during or outside of our business hours.

If you need to reach an emergency tech, day or night, please call us at 1-920-717-1123 and follow the prompts. We are always here to help you.

FAQ

Helpful Hints and Need to Knows

When will I be contacted and how?

Once we receive your support request, a technician will be contacting you via phone or email. If we receive the request during normal business operating hours, we will call first and leave a voicemail. If it is after hours, we will be contacting you via email. It is up to the discretion of the on call tech to decide which way to best reach you.

How much do you charge?

Pricing depends on the support request. Standard support starts at $60. If it is a project request, we will provide an estimate. But you can submit as many support requests as needed without fear of charges.

Can you provide remote support?

Absolutely! We help many of our clients around the United states using remote access technologies. However we warn everyone that they should never allow anyone you don’t know or trust to give access to your computer. 

Can I request to buy a computer?

Sure! We help everyone find the technology they would like to get. We can tell you what we recommend or help you find something that better fits your needs.

How and when will I receive my bill for work?

When the support request has work rendered and closed, an invoice will be sent via email to the email provided. You can pay via a credit card online or by mailing a check.

Is there a warranty?

That will depend on the situation. We typically do not provide warranties on any work. Some products we support have 1 month to 1 year warranties.

Do you service phones?

Sure! Although we are limited in our services at this time. Screen repair and battery replacement is on the way. At this time, we provide more data and educational/technical support. For example, maybe you need your data transfered or backed up. We can help with that.

Do you work on websites?

We built this one so yes we do work on websites. Our web division will be separated soon but we can get you to the right person. 

Can you come on site to my business or home?

If the service call calls for an on site visit, we will be happy to do so. There is a minimum $60 charge for all on site visits. This includes estimates and projects. 

PC-Protechs LLC

Thank you for keeping it local with PC-Protechs. Check out our other pages and give us an honest review. If we have not met your needs, please contact us. Thank you, 

Jason B, Owner

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